Shipping Policy for Hilly's Crochet & Craft Couture

Thank you for shopping at Hilly's Crochet & Craft Couture. This Shipping Policy outlines our procedures and guidelines regarding the shipment of your orders. Please read this policy carefully before making a purchase.

1. Order Processing:

Orders are typically processed within 1-5 business days after payment is received. Custom orders may require additional processing time, and the estimated processing time will be communicated to you at the time of purchase.

1. Shipping Methods:

We offer shipping via local third-party delivery and shipping companies. Shipping methods and carriers may vary depending on your location and the size/weight of your order.

1. Shipping Costs:

Shipping costs are calculated based on the weight of your order, and shipping destination. The shipping cost will be displayed at checkout before you complete your purchase.

1. Shipping Times:

Delivery times vary depending on the shipping method and your location. At the moment we only offer standard international shipping which can take between 1-6 weeks. Local delivery will take 1-3 days after completion depending on carrier. So we advise that orders be placed with this window in mind. Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control.

 

1. Tracking Information:

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment online.

1. International Shipping:

We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost.

1. Shipping Restrictions:

We do not ship to P.O. boxes or APO/FPO addresses.

We reserve the right to refuse or cancel orders for any reason, including but not limited to shipping restrictions, incomplete or inaccurate shipping addresses, or suspected fraudulent activity.

1. Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately at hillys.crochetandcraft@gmail.com so that we can assist you in resolving the issue.

1. Delivery Issues:

If your order is marked as delivered but you have not received it, please check with neighbors or building management first. If you are unable to locate the package, please contact the shipping carrier for assistance.

1. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at:

Hilly's Crochet & Craft Couture

Email: hillys.crochetandcraft@gmail.com

Address: 43 Augusta Drive, Independence City. Gregory Park P.O. St. Catherine. Jamaica

Last Updated: February 18, 2024