Return and Refund Policy for Hilly's Crochet & Craft Couture

Thank you for shopping at Hilly's Crochet & Craft Couture. We take pride in delivering high-quality custom crochet clothing to our customers. Please read our Return and Refund Policy carefully before making a purchase.

Returns:

• No Returns Accepted: All sales at Hilly's Crochet & Craft Couture are final. We do not accept returns for refunds, exchanges, or store credits, except in the case of a manufacturing defect or error on our part.

Refunds:

• Adjustments: We understand that achieving the perfect fit is important. Therefore, we offer adjustments to your custom crochet clothing up to 30 days after delivery. If the item does not fit as expected, please contact us within 30 days of receiving your order to request an adjustment.
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• Free Shipping for Necessary Adjustments: If adjustments are necessary due to sizing discrepancies or errors on our part, we will provide free shipping for the return of the item and the shipment of the adjusted item. However, the adjustments must be communicated to us before the completion of the crochet clothing.

How to Request an Adjustment:

• Contact our customer service team at hillys.crochetandcraft@gmail.com within 30 days of receiving your order to request an adjustment.
• Provide your order number and details about the adjustment needed.
• We will provide you with instructions on how to return the item for adjustment.

Conditions for Adjustments:

• The item must be unworn, unwashed, and in its original condition with all tags attached.
• Adjustments are subject to the availability of materials and the feasibility of alterations.
• We reserve the right to refuse adjustments if the item shows signs of wear, misuse, or damage not caused by manufacturing defects or errors on our part.

Final Sale:

• All sales at Hilly's Crochet & Craft Couture are considered final, except in cases where adjustments are needed due to manufacturing defects or errors on our part.

Contact Us:

If you have any questions about our Return and Refund Policy, please contact us at:

Hilly's Crochet & Craft Couture

Email: hillys.crochetandcraft@gmail.com
Address: 43 Augusta Drive, Independence City. Gregory Park P.O. St. Catherine. Jamaica

Last Updated: February 18, 2024